Last updated: June 2026
Our policy
Because our products are travel and comfort items delivered directly to your accommodation in Bali, we have a strict but fair refunds policy to protect both our customers and the integrity of our kits.
No refunds on opened or delivered products
We are unable to offer refunds or returns on products that have been delivered and opened. Once a kit has been delivered to your address in Bali and any item has been opened or used, it cannot be returned or refunded for hygiene and safety reasons. This applies to all products in our range.
Damaged or incorrect items
If your kit arrives damaged, incomplete, or contains incorrect items, please contact us immediately via WhatsApp with a photo of the issue. We will assess each case individually and, where appropriate, replace the affected item or offer a partial credit.
Cancellations before delivery
You may cancel your order free of charge at any time before it has been dispatched for delivery. To cancel, message us on WhatsApp as soon as possible. Once your order is out for delivery, it cannot be cancelled.
Non-delivery
If we are unable to deliver your order due to an incorrect address, inaccessible location, or no one available to receive the delivery, we will contact you via WhatsApp to arrange an alternative. If we are unable to reach you and the delivery cannot be completed, the order may be considered fulfilled and a refund will not be issued.
How to contact us
For any refund or return enquiries, please message us on WhatsApp or email help@nomadcarebali.com. We aim to respond within 24 hours.